[Medical Devices] - Customer Service Specialist

JOB RESPONSIBILITIES:

• Inputs complex or non‐standard orders received from internal and external customers.

• Ensure pricing master data being reflected correctly and orders are released to

• warehouse per agreed timeline without delay.

• Prepare invoicing, delivery documents and other administrative reports

• Responds to difficult customer queries.

• Provides updates to customers on order status and / or problem resolutions. Solicits

• feedback regarding customer satisfaction.

• Work closely with warehouse in daily order management / delivery / return

• arrangement and supply chain regarding product readiness status.

• Makes policy and process improvement recommendations to management as

• appropriate. Participates on project teams focused on the development, testing,

• implementation and improvement of processes and procedures.

• Perform ad hoc projects and assignment when required

KEY QUALIFICATIONS AND REQUIREMENTS:

• 1-2 years related experience
• University graduate is preferred

• Communicate effectively

• Good Time Management

• Proactive, responsible and self‐motivated

• Project management and follow‐up

• Good oral and written in Cantonese and English

• Basic Computer Skills – MS Office including Excel, Word, Outlook