Customer Solution Manager
Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.
We are now looking for an experienced Customer Solution Manager:
Customer Solutions Manager
Region: Poland and Baltic area
Full-time permanent contract
Role Overview
The Customer Solutions Architect contributes significantly to the development of new customer solutions in close collaboration with EMEA and brings them to "ready for roll out" stage. She/he implements "ready for roll out" customer solutions at targeted customer sites and ensures follow-up of implemented solutions at targeted customer sites for maximum customer satisfaction. This role will also significantly contribute to the development of the overall customer solutions vision, strategy and business model and help the company transition to a customer solutions oriented organization.
You will have the following areas of responsibility:
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Drive the transition from a product selling to a customer solutions oriented organization.
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Develop deep customer insights with (non-) clinical stakeholders to define the areas and solutions where J&J can offer high added value to our customers, meanwhile gain a competitive edge.
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Helps to identify and prioritize target customers to which to propose the right solutions from our solutions portfolio, in line with the customer solutions strategy and customer segmentation
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Connect with target customers to discuss, tailor and plan implementation of the chosen solution, according to the specific customer needs and context.
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Plan and coordinate execution / implementation of the solution at the customer site
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Develop integrated communication plans for each developed solution
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Develop sound commercial solution models and business cases, taking into account the changing market environment (i.e. tendering)
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Monitor solutions performance and customer satisfaction after implementation
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Contribute to the development of new and innovative customer solutions in close collaboration with EMEA
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Collaborate closely with Strategic Account Managers and other commercial and product managers, to ensure 100% alignment with the commercial account plan for the hospital
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Manage the development of the overall customer vision, strategy and business model
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Lead additional internal projects on an as needed basis
Qualifications and experience of the successful candidate:
- Minimum 8 years of experience in healthcare industry in areas like governmental affairs, strategic account management, consulting, marketing or equivalent roles with proven experience in project management and deployment of Health Care programs (e.g. patient pathways, outcomes improvement, efficiency improvement etc.)
- Proven ability to manage complexity & thrives in uncertain/ambiguous circumstances
- Strong passion and track record for “will to make things happen & deliver”
- Strong Strategic skills: being able to see the big picture and develop a vision
- Ability to connect and effectively collaborate across a diverse group of stakeholders in a highly matrixed environment
- Very good Analytical skills
- Ability to translate the vision into concepts and turn concepts into “ready-to-market” solutions
- Strong communication skills & influencing skills
- Excellent track record in managing complex and critical business projects
- Driven by results performance & excellence in the job
- Integrity and Credo-based leadership
- Self- awareness and adaptability
- Fluent in English
We Offer:
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Unique opportunity to become part of a global consumer healthcare market leader
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Versatile and fulfilling role in a dynamic and international corporation
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Work in a supportive and highly professional team
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Further opportunities for professional development and career growth
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Motivating financial remuneration & numerous employee benefits
If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV and cover letter in English.